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What does it mean if my Contract Hire agreement includes maintenance?

It simply means that you won’t have any surprise maintenance bills from the garage! 

Each lender will offer different maintenance packages and what’s included may vary between them. As a general rule, maintenance options include regular vehicle servicing, repairs (not including accidental damage), MOTs and tyres. Your lender will have a preferred supplier network that will work in line with the manufacturers’ recommended servicing intervals so you haven’t even got to worry about who to choose! 

Maintenance is an optional extra with most of our contracts, though we do have a small number of offers on the site where maintenance is included. If maintenance isn’t included in the offer for your vehicle of interest, please contact us and we will confirm the small increase in the payment and initial rental that would apply.

What isn’t included in a maintenance package?

This may also vary from lender to lender but your maintenance package is unlikely to include:

  • Routine top up of fluids, such as engine oil, washer fluid, etc.
  • Any repairs caused through accident damage, vandalism, misuse, theft, frost damage or fuel contamination 
  • Any repairs or replacements caused by driver error or negligence or by failure to keep to the manufacturers' agreed service intervals 
  • Windscreens or other window glass

If you have any other questions our team will be more than happy to help so please give us a call on 01473 554201. 

For exact inclusions and exclusions, please check with your finance provider or get in touch with us.

JGLeasing is a trading name of John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Ombudsman Service. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email; and their website is In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email Additionally, as a member of the BVRLA - you are also able to refer any unresolved complaints for their investigation. Their contact details are: British Vehicle Rental and Leasing Association, River Lodge, Badminton Court, Amersham, HP7 0DD. Telephone; 01494 434747. Email:

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

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